Privacy Policy

Last updated: 28/01/2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you communicate with us via WhatsApp.

By using our WhatsApp messaging service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you interact with us through WhatsApp, we may collect the following information:

• Your phone number
• Your WhatsApp profile name
• Messages you send to us
• Message metadata (such as timestamps and delivery status)

3. How We Use Your Information

Your information is used only to:

• Communicate with you via WhatsApp
• Provide customer support or automated responses
• Improve our services
• Comply with legal obligations

We do not sell, rent, or share your personal data for advertising purposes.

4. WhatsApp & Meta Platforms

Our messaging service uses the WhatsApp Cloud API, provided by Meta Platforms, Inc. Data processing is subject to Meta’s and WhatsApp’s respective privacy policies.

5. Data Storage & Retention

We store personal data only for as long as necessary to provide the service or as required by law. Reasonable technical and organizational measures are applied to protect your data.

6. Data Sharing

Data may be shared only with:

• WhatsApp / Meta (to deliver messages)
• Service providers strictly necessary for service operation

No data is shared for marketing or advertising purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw your consent at any time

8. Data Deletion Requests

You can request deletion of your data by contacting us at:
Email: serenitysecret@serenitysecretspa.com

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

10. Contact Information

Email: serenitysecret@serenitysecretspa.com
Website: https://serenitysecretspa.com